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Telephony (VoIP)

Vertical Systems offer a full range of telephony products, ranging from single PSTN lines to fully hosted cloud based VoIP packages.  This offers many advantages compared to a standard PSTN line service including reduced call charges, increased call capacity (more than one call at once) and reduction in infrastructure costs. As part of our end to end booking journey, our integrated VoIP solution allows call reporting down to individual level. This allows management to have a birds eye view on the booking process from the initial call, through to the final booking management. Several of our larger customers have seen a great benefit in having sight of how many calls have been received vs enquiries loaded and bookings converted, the true end-to-end picture.

In addition to providing a customer record ‘pop up’ when receiving an incoming call, our VoIP solution will also provide cost savings across your business. These cost savings are achieved by providing low call rates (5ppm to UK mobiles, 1ppm local and free internal calls) in addition to low set up, and our unique ability to provide a full rate card for transparency.

The VoIP service provides full PBX functionality:

  • Feature Rich.
  • Access to any UK based geographic or non-geographic number range for your business.
  • Auto attendant IVRs.
  • Call queueing with agent priorities and skillsets.
  • Hunt Groups.
  • Call Recording.
  • Time based routing.
  • Overflow call routing.
  • Voicemail boxes.
  • Fax to Email.
  • Full call reporting.
  • Interactive Call dashboard.
  • Virtual PBX.
  • Flexible Working.
  • Virtual receptionist.
  • Never miss a call.
  • Follow Me.
  • Free Calls between you, your users and other Vertical Systems VoIP customers.
  • Work from anywhere.
  • Per second billing.
  • Wallboard.